Warranty Terms

• All products are covered by the manufacturer's warranty unless otherwise stated.
• The warranty period starts from the date the product is delivered to the consumer and is determined according to the Regulation on Warranty Certificates No. 29029 issued by the Ministry of Customs and Trade and Consumer Protection Law No. 6502.
• To ensure the validity of the warranty, the product must be inspected at the time of delivery. If any damage is found, do not accept the product and ensure a report is written.
• Modifications to the product, deformation, or alteration of its original design are not covered by the warranty.

Product Return Terms

• If the product purchased through our website is defective, you must contact us via our online support section within 14 days from the delivery date. Upon receiving this information, the defective product will be replaced with a new one, and the return will be handled by the shipping company.
• If the defect in the ordered product is due to customer usage or if the product has been used within the 14-day period, the return and exchange will not be accepted.
• The return and exchange conditions are subject to the Consumer Protection Law No. 6502.
• The return period begins when the product is received by the consumer. The return period is 14 days.

Return Conditions

• If products are returned used, worn, or washed, we may be required to send them back.
• If the reason for the return is our fault, we will cover the return shipping cost. If the return is due to the customer's fault, the shipping cost will be borne by the buyer. For returns made with cash-on-delivery (COD) shipping, the return amount will be refunded minus the shipping cost.

Inspection and Return Process

• The buyer is required to inspect the product before accepting delivery. Products that are damaged, such as those with dents, cracks, or torn packaging, should not be accepted from the shipping company. If the product is accepted, it will be assumed that it was delivered in good condition.
• After receiving the product, the buyer must take proper care of it. If the right of withdrawal is to be used, the product should not be used. The invoice must also be returned with the product.

Return Procedure

• You can return your product free of charge by using the code of the contracted shipping company at one of its branches. If the return is made with a different courier service, the sender will bear the shipping cost, and returns sent with COD will not be accepted, and the product will be returned to you.
• The product will be inspected by our team to ensure it is undamaged. Returns that do not meet the conditions will be sent back to you with COD shipping.

Returned Product Process

• After the product is received, it will be checked for compliance with return conditions. If the product meets the return criteria, the process will be completed. If the product does not meet the return conditions, it will be sent back to your address.
• For products that meet the return criteria, the product price will be refunded to your bank within 2-4 business days. The reflection of this amount in your account may take 7-15 business days due to bank procedures.

If you paid by credit card, the refund will appear in your account within a maximum of 7 business days. If the payment was made in installments, the refund will also be processed in installments. For bank cards, the reflection period may be longer.